What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Helped me get my ears cleaned and set an appointment for a hearing test. Speedy and knowledgeable. Great service. Definitely recommend.

Michael Rader, on Google

I went to three different places they said I needed to cross over I want to talk to Steve said I didn't need a crossover I could hear how both ears I'm talking on this thing they don't always type what I say

Rick Price, on Google

Courteous and no wait time and most reasonable in price. Steve really knows his product and how to get the best out of the hearing aids. Would not go anywhere else.

Eugene Rapp, on Google

Steve, the Hearing Aid Specialist, explained the test and my results and was patient answering all my questions so I was able to make the best choice for my circumstances. No pressure. Staff was polite and friendly.

Roberta Szymanowski, on Google

I took the couple I help out daily to their appointment to have their hearing aids cleaned and checked out today. The gentleman that was there was so nice, respectful, and overall helpful in everyway possible. The couple are in their 80's and have a lot of hearing trouble. He...

Vicki Reed, on Google

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