What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

Advanced hearing in West Frankfort provides excellent customer service. Cindy who helped me today was kind and considerate and very helpful. We used the Tele-remote process and it worked terrific to resolve my problem with hearing aids!

Beth, on Google

We have been dealing with Adv Hearing for about ten years or so and today was the first time the receptionist cleaned hearing aids, gave us batteries, and next appt. First time ever we did not see the hearing specialist. Found that very strange.

Brenda Whittington, on Google

Very helpful and very professional, and courteous. Highly recommend!

Dennis Benns, on Google

Advanced Hearing center in West Frankfort is great! They were very helpful and knowledgeable. They took their time and explained everything about the hearing aides. I made a great choice by going to them. Glad I did!!!

Charlie Wingo, on Google

I always have a Good Experience when I have an appointment at Advanced Hearing in West Frankfort Illinois! I most definitely recommend them. The staff is always Happy and Helpful!

Dave Samples, on Google

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